Pharmacy Technician

Information

Name *

Last 4 digits of SSN *

Phone *

Email *

Proficiency Scale

1 = No Experience

2 = Need Training

3 = Able to perform with supervision

4 = Able to perform independently

Communication

Organize written and oral communication in a logical manner *

Question other health care professionals to collect pertinent patient information *

Communicate appropriately with the level of understanding of one's audience *

Use good listening skills in all aspects of job *

Interested in improving self and asks questions *

Other by site *

Patient Interaction / Staff Relations

Greets patient and introduces self *

Puts others at ease *

Interview patient or caregiver to collect pertinent patient information *

Use different strategies for communicating with non-English speakers or patients who are impaired *

Exhibit empathy and compassion *

Cooperation / Diplomacy and Tact with Staff *

Emotional Maturity to Function Under Stress *

Appropriate Conversation with Staff/Patients *

Use of Correct Terminology *

Sensitivity to Patient Comfort *

Other by site *

Personal Characteristics

Problem solve in the workplace to better a situation *

Adaptable to change; industrious *

Ability to learn and retain information *

Sufficient speed in completing tasks *

Ability to adapt to new procedures *

Displays initiative *

Demonstrate ethical behavior with emphasis on confidentiality *

Maintain emotional stability to withstand the stresses and uncertainties of patient care *

Accept direction and guidance from a supervisor or faculty member *

Understands that each facility has procedures that may differ and easily adapts *

Arrives for shift on time / punctual *

Undertaking of appropriate & additional duties *

Maintains impeccable personal hygiene & professional personal appearance *

Anticipates Doctor's / Co-worker's needs *

Neatness in accomplishing work *

Other by site *

Essential Job Functions

Collect pertinent patient information for use by the pharmacist from the chart or patient profile with efficiency and accuracy *

Be able to locate specific information from a medical record, profile, or electronic medical device *

Understand what is needed by the pharmacist to efficiently and accurately manage pharmacy services *

Demonstrate proficiency with word processing and database software *

Be able to use the internet, e-mail and computerized medication information databases *

Follow an established procedure for purchasing pharmaceuticals, devices, and supplies *

Understand, observe, and comply with State/Federal laws at practice site *

Be able to compound a sterile and non-sterile product *

Prepare an IV admixture *

Observe or prepare a T.P.N. order *

Suggest alternative avenues for procuring a product which is unavailable *

Understand alternative avenues for pricing and products available *

Know proper storage conditions for pharmaceutical items *

Know how to return expired, damaged or recalled pharmaceuticals *

Understand how to deter theft and/or medication diversion *

Inventory and maintain records for controlled substances *

Screen medication orders/prescriptions for completeness *

Create new patient profile *

Enter information accurately into computer to obtain label and MAR *

Accurately prepare medication order/prescription *

Know how to dispose of hazardous materials/waste *

Know how to prepare and label repackaged products *

Process reimbursement claim forms *

Sterilize a laminar or horizontal air flow hood *

Efficiently deliver the correct medication to the correct patient/representative *

Know the pertinent policies and procedures for distribution of medications/controlled substances *

Know the facets of patient consultation a technician can/can't perform *

Know how to handle 3rd party rejection claims *

Understand how to prevent and report medication errors *

Be able to work a cash register *

Reconstitute a granular antibiotic into suspension form *

Know how to prepare, store and distribute investigational drug products *

Know how to obtain technician licensure and certification *

Determine patient eligibility and co-pay *

Calibrate a device *

Age Specific Competencies

Infant (Birth - 1 year) *

Preschooler (ages 2-5 years) *

Childhood (ages 6-12 years) *

Adolescents (ages 13-21 years) *

Young Adults (ages 22-39 years) *

Adults (ages 40-64 years) *

Older Adults (ages 65-79 years) *

Elderly (ages 80+ years) *

Pharmacy Technician

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